Privacy Policy

Last updated: August 2025

1. Introduction

Welcome to PitchCold ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Product Hunt lead generation bot template and related services.

By using PitchCold, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and email address (when you contact us or purchase our product)
  • Payment information (processed securely by our payment processor)
  • Communication preferences and support history

2.2 Usage Information

We collect information about how you use our services:

  • Website usage data and analytics
  • Product usage patterns and preferences
  • Technical information about your device and browser

2.3 Third-Party Data

PitchCold integrates with third-party services:

  • Product Hunt API (for launch data)
  • Email service providers (Brevo, SendGrid, etc.)
  • Google services (Google Sheets, Google Apps Script)

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our services
  • To process your purchases and payments
  • To send you important updates and notifications
  • To provide customer support and respond to inquiries
  • To improve our products and services
  • To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • To protect our rights, property, or safety
  • To trusted third-party service providers who assist us in operating our business

5. Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure payment processing

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and review your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Opt-out of marketing communications
  • Withdraw consent at any time

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Improve our products and services

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

9. Children's Privacy

PitchCold is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Legal Basis for Processing (EU Users)

If you are located in the European Union, our legal basis for processing your personal information includes:

  • Contract performance (providing our services)
  • Legitimate interests (improving our services, security)
  • Consent (marketing communications)
  • Legal obligations (compliance with laws)